Responsible Gaming

Our responsible gaming approach

Responsible gaming means making informed decisions about whether, when and how much you gamble. It includes understanding that gambling outcomes are uncertain, accepting that losses can occur and keeping gambling within limits that are affordable for you. No betting strategy can guarantee a win, and past results do not determine what will happen next.

Winner Casino encourages players in Australia to treat gambling as entertainment only. Do not consider gambling a source of income, a substitute for employment or a solution to debts and other financial pressures. If gambling is causing worry, conflict or difficulty meeting everyday commitments, stopping and seeking support is an important step.

You must be at least 18 years old to use an online gambling service in Australia. Do not allow anyone under 18 to access your account, and do not share your login details. If another person uses your account, the activity may be treated as your responsibility under the applicable terms.

• Gamble only with money you can afford to lose after essential expenses have been paid.
• Decide how much time and money you will spend before starting a session.
• Never chase losses or increase your stake to try to recover money quickly.
• Avoid gambling when you are angry, upset, tired, intoxicated or under pressure.
• Take regular breaks and make time for family, work, study and other interests.
• Keep your account information private and monitor activity on your account.

Practical ways to stay in control

A plan made before you gamble is easier to follow than a decision made during a session. Consider setting a personal spending limit for a day, week or month, as well as a time limit for each session. Only use funds that are separate from rent, bills, food, savings, loan repayments and other essential commitments.

Set a budget before you play

Write down the amount you are prepared to spend and stop when that amount has been used. A deposit or spending limit can help create a clear boundary, but it is not a reason to gamble up to the maximum. If you reach your limit, do not use another payment method or another account to continue.

Manage your time

Online gambling can make it easy to lose track of time. Use a timer, take breaks and avoid playing late at night or when gambling could interfere with work, study, sleep or relationships. If you notice that sessions are becoming longer or more frequent, consider taking a longer break or using a self-exclusion option.

Keep gambling separate from everyday life

Do not borrow money, sell possessions or use credit intended for essential expenses to gamble. Do not gamble to celebrate, escape problems or change your mood. Keeping a simple record of deposits, withdrawals, time spent and the reasons you gamble can help you understand your habits and decide whether they remain manageable.

1. Choose your limit before opening a game or placing a bet.
2. Check that the amount is affordable and does not affect your obligations.
3. Stop when your time or money limit is reached.
4. Review your gambling regularly and change your plan if it no longer feels comfortable.
5. Ask someone you trust to help you stay accountable if you find limits difficult to follow.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It may affect people from any background and can happen even when gambling began as occasional entertainment. You do not need to wait for a serious financial loss before asking for help. Early support can make it easier to regain control.

Consider stopping and seeking advice if you recognise several of the following behaviours or feelings:

• Spending more time or money gambling than you originally intended.
• Trying to win back losses by placing larger or more frequent bets.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Feeling restless, irritable or uncomfortable when you try to stop.
• Hiding gambling, deposits, losses or account activity from family, friends or colleagues.
• Borrowing money, missing bills or using savings to continue gambling.
• Gambling to cope with stress, loneliness, anxiety, sadness or other difficult emotions.
• Arguing with people close to you because of gambling.
• Missing work, study, appointments or personal responsibilities.
• Feeling regret, shame or distress after gambling, then returning to gamble again.

If any of these signs apply to you, consider taking an immediate break from gambling and speaking with a trusted person. You can also contact a qualified gambling counsellor or a recognised gambling support service available in your state or territory. Support may also be available for family members and friends affected by another person's gambling.

If gambling is connected with thoughts of self-harm or you feel unable to stay safe, stop gambling and seek urgent help through appropriate emergency or mental health services in Australia. Your safety is more important than any account, wager or financial loss.

Account controls, breaks and self-exclusion

Taking a break can be a useful way to review your gambling and create distance from a difficult pattern. Depending on the options available on your account, you may be able to request a temporary closure, a longer break or self-exclusion. A self-exclusion request is intended for players who want to prevent themselves from accessing gambling for a chosen period or until further review.

Before requesting a break or self-exclusion, withdraw any eligible balance in accordance with the applicable account terms and resolve any required identity or payment checks. Do not create another account, use another person's account or ask someone else to gamble for you during a break. These actions can undermine the purpose of self-exclusion and may be restricted.

How to request support

Use the responsible gaming or account support options shown on the Winner Casino website to ask about available limits, account closure or self-exclusion. The available controls, conditions and processing requirements may depend on the service and the applicable rules. If you are not sure which option is appropriate, ask the support team to explain the choices in general terms.

A break is most effective when combined with practical changes. Remove saved payment methods where possible, avoid gambling advertising and promotional messages, tell a trusted person about your decision and seek professional support. A break does not remove financial obligations or guarantee that gambling concerns will resolve on their own.

• Use available deposit, spending or session limits before gambling.
• Choose a temporary account break if you need time away from gambling.
• Consider self-exclusion if you want a stronger barrier to access.
• Do not open duplicate accounts or use another person's account during a restriction.
• Keep records of requests and review any confirmation or conditions provided.
• Seek independent support if you are struggling to maintain the break.

Protecting young people and getting further help

Gambling accounts must not be used by minors. Keep your device, passwords and payment information secure, and use suitable parental controls on shared devices. Do not leave an account logged in where a child or another unauthorised person could access it. If you believe a minor has accessed an account, stop using the account and raise the issue through the available support channels.

Responsible gaming is a shared responsibility. Players should make informed choices, while people close to a player can offer encouragement without taking control of finances or creating conflict. If you are supporting someone, listen without judgement, encourage professional advice and protect essential household money where appropriate.

For independent assistance, contact a qualified health professional, gambling counsellor or recognised support service in your state or territory. You may also wish to speak with your general practitioner about the effect gambling is having on your wellbeing. Independent financial counselling can help with budgeting, debts and practical financial concerns.

This page provides general responsible gaming information and is not medical, legal or financial advice. Gambling services and requirements can change, and your use of Winner Casino is also subject to the applicable terms, privacy information and laws. If gambling no longer feels enjoyable or affordable, the safest choice is to stop and seek support.